RETURN & EXCHANGE POLICY:
We accept returns or exchanges on unworn, new condition items within 10 days of receiving your original order.
We do not accept returns if the reason are as follows:
Customer expecting a different product compared to what was ordered through the website.
Just doesn't like the product.
Expecting a different finish of the product. Please read the full description and features of each product you are to purchase.
We only accept return of an item if it was damaged during shipping or it is not as described. To initiate a return, please send us a detailed message along with photos for validation to info@hoopmerch.com. We work things out with our customers so we highly recommend them not to open disputes straight to their issuing bank or any funding source.
When exchanging an item, we will wait to receive your return, and will exchange it based on the details you provided in your return & exchange email. Please be descriptive, including design, size, and product type.
If the exchange costs more than the original order we will send you an invoice to complete the transaction. If it costs less, we will refund your card the difference.
PLEASE NOTE: Refunds will ONLY be returned to the original card or payment method it was purchased with. We do this to protect our customers from fraud and identity theft.
SHIPPING INFORMATION:
Orders are processed within 1-7 business days. Business days are Monday to Friday excluding holidays.
Processing is printing and packaging the product so they are ready to ship out.
Orders submitted prior to 2 P.M US ET will begin processing the same business day.
Orders submitted after 2 P.M. US ET will begin processing the next business day.
WHEN WILL I RECEIVE MY PACKAGE?
U.S shipping - 2-5 business days after processing.
International shipping estimated delivery time for international order varies.
Normally 7-21 business days after processing.
In certain situations international orders can take up to 4 weeks to arrive once shipped depending on your countries customs policy.
Please make sure you fill out all the shipping information properly to avoid ant delays in shipping times.
