RETURN OR EXCHANGE POLICY:
- We accept returns or exchanges on unworn, new condition items within 30 days of receiving your original order, having been notified within 15 days of receiving your item.
- When exchanging an item, we will wait to receive your return, and will exchange it based on the details you provided in your RETURN & EXCHANGE EMAIL. Please be descriptive, including design, size, and product type.
- If the exchange costs more than the original order we will send you an invoice to complete the transaction. If it costs less, we will refund your card the difference.
- PLEASE NOTE: Refunds will ONLY be returned to the original card or payment method it was purchased with. We do this to protect our customers from fraud and identity theft.
WHEN DECIDING TO RETURN OR EXCHANGE PLEASE REVIEW THE FOLLOWING:
- We do not issue refunds on items that smell like smoke, body odor, that have stains or animal/human hair on them. They must be in original condition without being washed.
- If we receive an item in unacceptable condition, Hoop Merch will not pay to ship the item back to you.
- Please note there is a 10% restocking fee on your returned items, unless you are returning due to a shipping or manufacturing error.
- Please note there is a 20% restocking fee on return items that have not been approved by our customer service staff or is after the 30 day return period.
WHEN PREPARING TO SHIP YOUR RETURN OR EXCHANGE:
- Please note that items shipped back to us could take 2-30 days depending on where you are shipping the item from and the method of shipping you choose.
- When the item is delivered to us, it may take 1-5 days for your return or exchange to be processed.
- We do not cover the shipping cost to return an item if it is for an exchange in size. (unless we sent you the wrong size on accident!)
- As the parcel remains your responsibility until it is delivered to us, remember to ask for proof of postage and keep your TRACKING NUMBER, so you’ll have proof of shipment if your parcel goes missing in the mail!
We are a small team, please give us your patience as we take care of your requests. We greatly appreciate all of our amazing Hoopers fans!